Shipping policy

We ship worldwide from the United Kingdom. All orders are packed with care and dispatched as quickly as possible so your pup isn't kept waiting.

Processing Times

All orders placed before 3:00 PM GMT on a working day are shipped the same day. Orders placed after 3:00 PM GMT, or on weekends and bank holidays, will be shipped the next working day.

United Kingdom

We offer Royal Mail 24 and Royal Mail 48 delivery across the UK.

Royal Mail 24 (Next-Day Aim)

Order Value Shipping Cost
Under £50.00 £3.99
£50.00 and over £1.99

Royal Mail 48 (2–3 Working Days)

Order Value Shipping Cost
Under £50.00 £1.99
£50.00 and over Free

Europe

We deliver to Austria, Belgium, Bulgaria, and 24+ other European countries.

Order Value Shipping Cost
Under £50.00 £8.99
£50.00–£69.99 £5.99
£70.00 and over Free

United States

Shipped via USPS Mail.

Order Value Shipping Cost
Under $50.00 $9.99
$50.00–$69.99 $4.99
$70.00 and over Free

Canada

Shipped via Canada Post.

Order Value Shipping Cost
Under $50.00 $14.99
$50.00–$69.99 $9.99
$70.00 and over Free

Australia

Shipped via Australia Post.

Order Value Shipping Cost
Under $50.00 $12.99
$50.00–$69.99 $8.99
$70.00 and over Free

New Zealand

Shipped via NZ Post.

Order Value Shipping Cost
Under $50.00 $14.99
$50.00–$69.99 $9.99
$70.00 and over Free

Rest of World

We ship to most countries worldwide.

Order Value Shipping Cost
Under $50.00 $9.99
$50.00–$69.99 $4.99
$70.00 and over Free


Delivery Times

Delivery times vary by destination and are estimates only. UK orders typically arrive within 1–3 working days. International orders can take 5–15 working days depending on your location and local customs processing.

Tracking Your Order

Every order includes tracking. Once dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.

Customs & Import Duties

For orders shipped outside the UK, your parcel may be subject to local import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in our shipping prices. We recommend checking with your local customs office for more information.

Price Changes

Please note that the prices above are an estimate and are subject to change. Shipping costs given at checkout are the most up-to-date. If these prices differ from checkout, Superwild will not honour the difference. 

Questions?

If you have any questions about shipping or your order, drop us a message at hello@superwildpets.com and we'll get back to you as quickly as we can.