Shipping policy
We ship worldwide from the United Kingdom. All orders are packed with care and dispatched as quickly as possible so your pup isn't kept waiting.
Processing Times
All orders placed before 3:00 PM GMT on a working day are shipped the same day. Orders placed after 3:00 PM GMT, or on weekends and bank holidays, will be shipped the next working day.
United Kingdom
We offer Royal Mail 24 and Royal Mail 48 delivery across the UK.
Royal Mail 24 (Next-Day Aim)
| Order Value | Shipping Cost |
|---|---|
| Under £50.00 | £3.99 |
| £50.00 and over | £1.99 |
Royal Mail 48 (2–3 Working Days)
| Order Value | Shipping Cost |
|---|---|
| Under £50.00 | £1.99 |
| £50.00 and over | Free |
Europe
We deliver to Austria, Belgium, Bulgaria, and 24+ other European countries.
| Order Value | Shipping Cost |
|---|---|
| Under £50.00 | £8.99 |
| £50.00–£69.99 | £5.99 |
| £70.00 and over | Free |
United States
Shipped via USPS Mail.
| Order Value | Shipping Cost |
|---|---|
| Under $50.00 | $9.99 |
| $50.00–$69.99 | $4.99 |
| $70.00 and over | Free |
Canada
Shipped via Canada Post.
| Order Value | Shipping Cost |
|---|---|
| Under $50.00 | $14.99 |
| $50.00–$69.99 | $9.99 |
| $70.00 and over | Free |
Australia
Shipped via Australia Post.
| Order Value | Shipping Cost |
|---|---|
| Under $50.00 | $12.99 |
| $50.00–$69.99 | $8.99 |
| $70.00 and over | Free |
New Zealand
Shipped via NZ Post.
| Order Value | Shipping Cost |
|---|---|
| Under $50.00 | $14.99 |
| $50.00–$69.99 | $9.99 |
| $70.00 and over | Free |
Rest of World
We ship to most countries worldwide.
| Order Value | Shipping Cost |
|---|---|
| Under $50.00 | $9.99 |
| $50.00–$69.99 | $4.99 |
| $70.00 and over | Free |
Delivery Times
Delivery times vary by destination and are estimates only. UK orders typically arrive within 1–3 working days. International orders can take 5–15 working days depending on your location and local customs processing.
Tracking Your Order
Every order includes tracking. Once dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.
Customs & Import Duties
For orders shipped outside the UK, your parcel may be subject to local import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in our shipping prices. We recommend checking with your local customs office for more information.
Price Changes
Please note that the prices above are an estimate and are subject to change. Shipping costs given at checkout are the most up-to-date. If these prices differ from checkout, Superwild will not honour the difference.
Questions?
If you have any questions about shipping or your order, drop us a message at hello@superwildpets.com and we'll get back to you as quickly as we can.
